Shipping policy
Shipping Policy – Adhkar Islamic Essentials
Thank you for shopping with Adhkar Islamic Essentials. We are committed to delivering your order efficiently and reliably. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been placed, and another notification when your order has been dispatched.
During busy periods (e.g. Ramadan, Eid, or sales events), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
United Kingdom
- Standard Delivery: 2–4 business days
- Express Delivery: 1–2 business days
International Shipping
- Europe: 5–10 business days
- Rest of World: 7–15 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
3. Free Shipping
We may offer free UK shipping on orders over a specified amount (if applicable). This will be clearly displayed on our website or during checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery in real time.
5. Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
6. Delays & Delivery Issues
While we aim to meet all delivery timeframes, delays may occur due to:
- Courier issues
- Customs processing
- High seasonal demand
Adhkar Islamic Essentials is not responsible for delays caused by third-party shipping providers, but we will always assist you in resolving any issues.
7. Incorrect Address
Please ensure all shipping details are accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at:
Email: Adhkarbatley@gmail.com
We will work with the courier to resolve the issue as quickly as possible.
9. Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: Adhkarbatley@gmail.com
Business Hours: 11-5
We appreciate your trust in Adhkar Islamic Essentials and thank you for supporting our mission.